Payment policy


REFUND & CANCELLATION POLICY

In case of cancellation, non-availability or non-confirmation of the appointment by the Doctor due to any reasons, three options are available to the consumer: He/She may ask for rescheduling the appointment with the specialist doctor. He/She may claim a refund of the advance payment. The advance payment may be added as credit to the account of the consumer and be adjusted in due course for future consultations. In case the consumer misses or cancels the appointment, he shall not be entitled to any refund. In case the consumer's credit card/debit card/payment account has been accidentally overcharged, please notify Teslaind Technology of the same at the earliest. In case of over-charging, the consumer has the following options: He may claim a refund of the outstanding amount. In such a scenario, Teslaind shall make all endeavours to refund the amount within 7-14 working days. The outstanding amount may also be credited to the account of the consumer to be adjusted in future consultations with himself or with any other person. The refund shall be made by e-banking or by demand draft or by other such modes other than cash, depending upon the suitability of both Teslaind and the consumer. For claiming a refund, the consumer should necessarily have the valid invoice of the investigation, so as to be able to get the refund.